Terms and Conditions

Terms and Conditions for MenyVoice

Version: 2.0
Status: Finally approved
Last updated: 7 August 2026

1. Company information

MenyVoice is provided by:

EzyAcnt ApS
CVR no.: 38362925
Olsbækeng 12 2670 Greve Denmark
E-mail: hello@menyvoice.com

In these terms and conditions, EzyAcnt ApS is referred to as "MenyVoice".

These terms and conditions apply to business customers' purchase and use of MenyVoice and, together with the customer's order, any separate agreements and, where relevant, the data processing agreement, constitute the entire agreement between the customer and MenyVoice.

2. The MenyVoice service

MenyVoice is an AI-based telephone and voice service for businesses.

Depending on the customer's chosen solution and setup, the service can be used for, among other things:

• answering phone calls;
• handling common customer enquiries;
• reservations and orders;
• providing information;
• forwarding calls;
• integration with relevant booking, calendar, order or other third-party systems;
• other functions set out in the chosen solution.

The service's specific features depend on the customer's subscription, configuration, integrations and the technical capabilities available at any given time.

MenyVoice may use external technology and platform providers to deliver all or part of the service.

3. The customer's responsibility

The customer is responsible for ensuring that the information, instructions, menus, prices, opening hours, product information, booking rules and other materials that the customer makes available to MenyVoice are correct and up to date.

The customer must, without undue delay, inform MenyVoice of changes that may affect the proper functioning of the service.

The customer is responsible for its own use of the service and for ensuring that such use complies with applicable law and the customer's own obligations towards its customers, guests, employees and other data subjects.

The customer may not use the service for unlawful, misleading, infringing or otherwise unlawful purposes.

4. AI-generated responses

MenyVoice uses artificial intelligence and automated processing.

Although the service is configured to provide relevant and correct responses, AI-based systems can make mistakes, misunderstand enquiries or generate inaccurate responses.

The customer is therefore responsible for checking and maintaining the information and instructions on which the service is based, and for informing MenyVoice of material errors or inappropriate responses.

MenyVoice does not guarantee that AI-generated responses are error-free in all situations.

The customer must always make an independent assessment of AI-generated information when it may have material significance for the customer's business or the customer's own customers.

5. Establishment and activation

The service is activated by agreement with the customer and may require setup, configuration, call forwarding, integrations or other technical measures.

The customer must provide the information and access reasonably necessary for the setup.

The delivery time may depend on the customer's cooperation and any third-party providers.

6. Trial period

MenyVoice may offer the customer a trial period of up to 14 days.

The specific length of the trial period is stated in connection with the offer or setup.

During the trial period, the customer is not bound by a subsequent subscription and may end the trial period without a tie-in period or termination costs.

If the customer does not wish to continue after the trial period, the customer must notify MenyVoice no later than the expiry of the trial period, unless otherwise expressly agreed.

Any loaned equipment remains the property of MenyVoice and must be returned in accordance with MenyVoice's instructions if the customer does not continue the service.

7. Subscription and tie-in period

When, after the trial period, the customer chooses to continue with a paid MenyVoice solution, the chosen subscription takes effect.

Unless otherwise agreed in writing, a minimum tie-in period of 3 months applies to the paid subscription.

After the tie-in period expires, the subscription continues until terminated in accordance with the agreed termination arrangement.

The trial period does not count towards the tie-in period unless otherwise expressly agreed.

8. Prices, VAT and payment

The customer pays the price set out in the chosen package, order confirmation or separate agreement.

Prices, included minutes, any usage-based prices and other services are set out in the agreement or price list applicable at any given time.

Prices marketed to business customers are stated exclusive of VAT unless otherwise expressly stated. For Danish customers, Danish VAT is added at the applicable rate from time to time.

For sales to VAT-registered business customers outside Denmark, invoices are issued without Danish VAT where the conditions for reverse charge or other relevant VAT treatment are met under applicable rules.

The customer is responsible for providing MenyVoice with correct company, address and VAT information.

Payment is generally made monthly, unless otherwise agreed.

MenyVoice may use an external payment provider to process payments.

For Danish customers, VAT is handled in accordance with applicable Danish VAT rules.

For deliveries to customers outside Denmark, VAT and any reverse charge are handled in accordance with the rules applicable to the specific transaction.

9. Included minutes and excess usage

If the customer's subscription includes a specific number of minutes per month, these minutes apply to the relevant subscription period.

Unused included minutes do not carry over to subsequent months and lapse at the end of the relevant subscription period.

Usage beyond the included minutes may be invoiced at the applicable rate for excess usage.

The specific per-minute price and included minutes are set out in the customer's chosen subscription or agreement.

10. Changing the subscription

The customer may, by agreement, change its subscription or purchase additional features, capacity, minutes, integrations or other services.

Price changes resulting from the customer's own choices may take effect from the time the change is activated.

11. Errors, service disruptions and third-party services

MenyVoice aims for high availability and stable operation but does not guarantee uninterrupted or error-free access to the service.

Service disruptions may, among other things, be caused by:

• telecom providers;
• internet connections;
• cloud and hosting services;
• AI, speech and voice services;
• third-party integrations;
• the customer's own systems;
• planned maintenance;
• circumstances beyond MenyVoice's reasonable control.

MenyVoice will endeavour to address material service issues within a reasonable time.

12. Compensation for documented service failures

If the customer believes it is entitled to contractual compensation as a result of a documented failure of the MenyVoice service, the customer must submit the claim to MenyVoice no later than 1 month after the incident or period to which the claim relates.

The customer must provide reasonable documentation of the alleged failure and its significance.

Claims submitted after the expiry of this period may be rejected, unless otherwise required by mandatory law.

Any compensation is assessed on a case-by-case basis based on the nature, duration and documented significance of the failure.

This provision relates solely to contractual service compensation and does not limit the rights of data subjects under the GDPR or other claims that cannot lawfully be limited under applicable law.

13. Terminals and other physical equipment

If MenyVoice makes a terminal or other physical equipment available to the customer, a deposit of DKK 1,000 per terminal may be charged.

The deposit is refunded upon termination of the agreement once the equipment has been returned to MenyVoice in reasonable condition, allowing for normal wear and tear.

The customer is responsible for loss, theft and damage beyond normal wear and tear. MenyVoice may set off documented costs thereof against the deposit.

The equipment remains the property of MenyVoice unless otherwise expressly agreed in writing.

VAT relating to the deposit and any subsequent payments is handled in accordance with applicable rules.

14. Personal data and data processing

When MenyVoice processes personal data on behalf of the customer in connection with the provision of the service, such processing is governed by MenyVoice's applicable data processing agreement.

The customer is, as a general rule, the data controller for personal data relating to the customer's own customers, guests, callers or other data subjects, when MenyVoice processes the information on the customer's behalf.

In such cases, MenyVoice acts as the data processor.

MenyVoice may use sub-processors and technology providers as part of delivering the service.

The specific arrangements regarding the processing of personal data, sub-processors, international transfers, security, retention and deletion are governed by the data processing agreement and the relevant privacy policy.

15. Calls, recordings and AI processing

As part of its function, the service may process call content and generate, among other things, recordings, transcriptions and AI-generated summaries.

The customer is responsible for ensuring that the customer's use of the service, including information to callers and any necessary legal basis for processing, complies with applicable law.

The specific processing and retention arrangements are set out in the relevant data processing agreement and privacy policy.

16. Confidentiality

The parties must treat confidential information received as part of the cooperation confidentially and may not disclose such information to unauthorised persons, unless disclosure is necessary for the performance of the agreement or required by law.

This obligation also applies after termination of the agreement.

17. Intellectual property rights

MenyVoice and MenyVoice's licensors retain all rights to the service, software, systems, design, technology and other intellectual property rights, unless otherwise expressly agreed.

The customer retains the rights to the customer's own materials and own data.

The customer only obtains the right to use MenyVoice that is necessary to use the service during the term of the agreement.

18. Liability

MenyVoice is liable in accordance with the general rules of Danish law, subject to the limitations set out in these terms and conditions and mandatory law.

MenyVoice is not liable for indirect losses, operating losses, loss of profit, loss of revenue, loss of goodwill, losses resulting from the customer's own errors or incomplete information, or losses caused by third-party services beyond MenyVoice's reasonable control, unless otherwise required by mandatory law.

Nor is MenyVoice liable for actions taken by the customer or the customer's end users based solely on an AI-generated response that the customer should reasonably have verified.

MenyVoice's total liability can never exceed the amount the customer has paid to MenyVoice during the preceding 12 months before the event giving rise to liability, unless otherwise required by mandatory law.

The limitation of liability does not apply in cases of intent, gross negligence, or liability that cannot be limited under mandatory law.

19. Force majeure

MenyVoice is not liable for failure or delay in performance caused by circumstances beyond MenyVoice's reasonable control.

This may include, among other things, extensive service disruptions, internet or telecommunications outages, cyberattacks, government intervention, natural disasters, war, conflict, labour disputes, or material failures of critical third-party providers.

20. Suspension

MenyVoice may temporarily restrict or suspend the customer's access to the service if:

• the customer materially breaches the agreement;
• payment is not made on time despite a demand for payment;
• the service is used unlawfully or in a manner that may harm MenyVoice, third parties or the infrastructure;
• suspension is necessary for security or regulatory reasons.

MenyVoice will, where reasonably possible, inform the customer prior to suspension.

21. Termination and cessation

Termination must be made in writing to MenyVoice or via any termination function made available by MenyVoice.

Termination does not release the customer from payment or other obligations under an already applicable tie-in period.

Upon termination of the agreement, the customer's right to use the service ceases.

Any loaned equipment must be returned in accordance with MenyVoice's instructions.

Processing, storage, return and deletion of personal data after termination of the agreement is handled in accordance with the applicable data processing agreement and applicable law.

22. Changes to prices and terms

MenyVoice may change prices and other commercial terms where there is a valid reason, for example changed supplier costs, currency conditions, legislation, taxes and duties, security requirements, technical conditions or material changes to the service.

Price increases and other material changes with a negative financial effect on the customer will generally be notified at least 30 days before they take effect.

A price increase does not change already paid subscription periods.

Changes that are necessary as a result of legislation, regulatory requirements, security incidents or other circumstances requiring faster implementation may be implemented with shorter notice where necessary and lawful.

23. Assignment

The customer may not assign the agreement to a third party without MenyVoice's written consent.

MenyVoice may assign the agreement as part of a business transfer, restructuring or transfer of the relevant service, provided that the customer's material rights under the agreement are not thereby impaired in violation of applicable law.

24. Governing law and venue

The agreement is governed by Danish law.

Disputes that the parties cannot resolve amicably will be settled by the Danish courts, with the Copenhagen City Court (Københavns Byret) as the venue, to the extent such a venue agreement is valid under applicable law.

25. Contact

Questions regarding these terms and conditions or the MenyVoice service can be directed to:

EzyAcnt ApS / MenyVoice
CVR no.: 38362925
E-mail: hello@menyvoice.com