Hotels
Reception cannot be in two places at once
MenyVoice answers calls about bookings, check-in, facilities and directions — and forwards to reception or the right department when the call needs a person.
Typical hotel calls
Guests call about the same things again and again.
- Enquiries about availability and rates
- Check-in and check-out times
- Facilities: breakfast, parking, wifi, meeting rooms
- Directions and transport
- Changing or confirming a booking
- Calls for a specific department or guest
What MenyVoice reduces
Phone before guest
Reception does not have to interrupt the guest at the desk to answer the phone.
Missed enquiries
An unanswered call can be a booking that lands with another hotel.
Peaks
Several calls can be handled at once around check-in and check-out.
Evenings and nights
You choose when MenyVoice answers — for example outside staffed reception hours.
What MenyVoice can handle for you
Booking enquiries
Dates, party size and contact details captured in a structured way.
Practical questions
Check-in, check-out, breakfast, parking and wifi based on your own information.
Directions
Address and guidance for guests already on their way.
Call forwarding
Calls are routed to reception or the right department.
Multiple languages
International guests are served in the language they prefer.
Your own number
The service works with the hotel's existing phone number.
How MenyVoice works
A simple process — from call to action.
- 1
The customer calls
The customer dials your business's regular phone number.
- 2
MenyVoice answers
The AI assistant answers professionally and in the right language.
- 3
The task gets done
MenyVoice answers the question, books the appointment or captures the order.
- 4
Transfer when needed
Complex or special calls are transferred to your team.
Working with your systems
MenyVoice captures enquiries in a structured way and passes them to reception. Connecting to your booking or reservation system is not standard, but can be agreed separately.
What is the phone costing you today?
Enter what the phone costs you today and how much it is actually used. We then estimate your MenyVoice package and the difference.
Questions from hotels
Industries
MenyVoice is built for businesses with a lot of customer calls.
Ready to try MenyVoice?
Get started in minutes — or have a chat with us about your needs.